Sometime last year, the New York Public Library (NYPL) retired its pneumatic-tube system, which had been used to request books for more than a century. This change was made without ceremony or fanfare; I learned of it unexpectedly, when I walked into the catalog room prepared to deliver a call slip to a clerk behind a large wooden desk, only to find a notice directing me elsewhere. For a few moments, I stood there, unmoored, before moving along as instructed. That pneumatic call system had changed little since the library’s open-ing in 1911. You still filled out a slip, and you still turned that slip over to a clerk, who would load it into a metal cartridge. With a slurpy shoomp, the cartridge would be driven by air pressure to a station down in the stacks, where another clerk would retrieve your book, which was then sent back up to the call desk by a dumbwaiter. In recent years, this procedure would take about 20 minutes. In decades past, I’m told, it was closer to five.
The passing of a steampunk relic might occasion a fit of nostalgia and no more—in New York, the cycle of life is accelerated, which is perhaps why we are so attentive to our history—but in this case, something greater seemed to be at stake. One could hardly contrive a more blatant metaphor for the uneasy shift, in the world of letters, from the physical to the digital. The very future of the book, and the printed word in general, is uncertain. We’re at a moment of profound change in the way we consume information, and that change is shaping the kinds of information we value. It is also shaping the spaces in which we consume information. How does one even begin to think about designing libraries in a time of rapidly developing technologies and shifting programs?
[Photo Credit: Cat’s Eye View @ MLP]